Privacy Policy

Jhamtse International manages this website and coordinates privacy questions and requests, including requests connected with regional Jhamtse programs. This policy applies to the public website, its page applications, donation and sponsorship journeys, the Sponsor Portal, film and learning experiences, fundraising tools, event and inquiry features, and communications started through them.

Regional programs and service providers may also handle information when they deliver a requested service. Their own notices may apply to their separate websites or services. This policy does not cover an unrelated external site merely because we link to it.

Depending on how you use the site, we may handle your name, email address, phone number, country or region, language, time zone, message, program choices, account or access status, donation or sponsorship details, event or screening details, and content you deliberately submit. Our systems and hosting providers also receive ordinary technical information such as IP address, browser and device type, requested page, referring site, timestamps, security events, and diagnostic records.

We use this information to provide what you request; operate accounts and secure access; answer questions; administer donations, sponsorships, programs, events, screenings and fundraisers; send service messages and communications you choose; protect children, supporters, staff and systems; meet legal and accounting responsibilities; and, when permitted, understand and improve the website. We do not sell or rent personal information and do not use it for targeted advertising.

Funraise supports the main donation and sponsorship checkout, and Razorpay may support direct giving in India. Payment-card or bank details are entered into the payment provider’s secure service and are not stored by this website. We may receive the donor’s contact details and billing address, transaction or provider identifiers, amount, currency, frequency, status, selected form or allocation, and limited location or campaign information needed to record and support the gift.

Sponsorship administration may include sponsor identity, communication preferences, relationship history, payment-health information held in the sponsorship system, approved correspondence, and portal access records. Sponsor Portal credentials and links are used to protect authorized content. Regional giving inquiries are routed to the appropriate program representative; Jhamtse International remains the point of coordination for privacy requests.

Newsletter signup sends the details you provide to Mailchimp. Planting Kindness uses an email address, first name, language, time zone and journey progress to deliver the requested 21-day series; it is not a general newsletter signup. Tashi and the Monk uses name, email, language and access records to provide the film; newsletter, giving and analytics choices remain separate. Analytics-enabled film engagement is limited to bounded interaction events and does not store free-form reflection text.

Film-screening requests, regional inquiries and contact messages use the details necessary to respond and route the request. Public fundraising applications may use organizer identity and contact information, a profile image, story, target and review correspondence; approved public fields are described below. Event registrations or ticket links may be handled by the identified event provider. A Staff-selected translation action can send selected text to Google Cloud Translation; ordinary page viewing does not send authored page copy for live translation.

Protecting children’s dignity and safety is central to our work. Website photographs are used with the express permission of Jhamtse Gatsal Children’s Community and with the children’s knowledge. Children who opt out are not shown. We use only children’s first names and do not publish their hometown, email address, social-media details or other direct contact information.

Public profiles may include an approved photograph, first name and limited program, education or story information. The same safeguards apply in the Sponsor Portal, where authorized sponsors may receive approved child-related updates and correspondence. Photos and letters exchanged by sponsors and children are reviewed and approved before being made available to the other party. Please do not use the website to send unsolicited personal information about a child.

Some features are intentionally public. An approved fundraiser can display the organizer’s chosen display name, general location, profile image, story, goal and campaign progress. Event and screening pages can display location, time, organizer or ticket information. Approved stories, photographs and child profiles can appear as described above.

Public information may be indexed, copied or shared by other people and services. Submit only content you are comfortable making public, and do not include sensitive information about yourself or anyone else. Staff review does not make public disclosure reversible everywhere on the internet.

We use providers only for defined operational purposes. These can include SiteGround for hosting, caching and security; Funraise and Razorpay for giving; Mailchimp for opted-in email; FluentSMTP with Amazon Simple Email Service for application mail; CookieYes for consent choices; Google Site Kit and Google Analytics for consented usage measurement; Google Cloud Translation for Staff-requested translation; YouTube and Vimeo for video; OpenStreetMap tiles and the map software delivered through unpkg for public maps; and accessibility or search tools such as AccessiYes and The SEO Framework when enabled.

Providers receive information according to the feature used and their role. Their services can create direct connections from your browser or process information on our behalf. We may also disclose information to professional advisers, regional program teams, authorities or other parties when reasonably necessary to protect people and systems, administer a request, establish or defend rights, or comply with applicable law. We do not disclose personal information for targeted advertising.

Necessary cookies and browser storage support security, sessions, language, access and requested program progress. With your permission, Google Analytics may help us understand aggregate website usage. When enabled, it is intended only for usage measurement; we do not intend to enable Google advertising features or targeted advertising. CookieYes records and communicates available consent choices.

Analytics permission is separate from service delivery, newsletter signup, giving and external-media choices. Some requested features, such as a public map, a payment form or an external link, can connect to their provider independently of analytics. Video players are loaded only under the site’s media-loading rules. See the Cookie Policy for the current inventory and controls.

We keep information only as long as reasonably needed for the purpose described, including service delivery, relationship administration, safeguarding, security, financial records, dispute handling and legal obligations. The period depends on the type of record and the continuing relationship. Public content can remain published until it is withdrawn, replaced or no longer needed.

Some website programs have specific operational schedules: Planting Kindness and Tashi and the Monk contact details are eligible for redaction after 24 months without meaningful interaction, and detailed consented film-engagement records are aggregated or deleted after about 13 to 14 months. Expired access credentials and public-submission sessions are removed on their shorter configured schedules. Deletion from active systems may not immediately remove a protected backup or a provider-held record; those follow applicable backup, accounting and provider processes.

We use proportionate administrative and technical measures such as encrypted connections, access controls, bounded collection, server-side authorization, expiring credentials, review of public submissions, provider controls and security monitoring. Access is limited according to operational need. No website, email or storage system can be guaranteed completely secure, so please do not send payment credentials, passwords or unnecessary sensitive information through ordinary forms or email.

You can unsubscribe from marketing email using the link in the message. You can stop a requested Planting Kindness sequence without requesting deletion. You can adjust available analytics and media preferences through the site’s consent controls. These choices are separate from asking us to access, correct, export, restrict, object to or delete information about you.

Privacy rights vary by location. Send a request to the contact address below and describe the service and email address involved. We may need to verify identity or authority before acting, especially for account, sponsorship, child-related or financial records. We will coordinate relevant regional teams and providers where appropriate. A request may be limited when information must be retained for security, safeguarding, transactions, legal obligations, claims, or the rights of another person. We will explain the result when applicable.

Jhamtse’s community, regional programs and providers operate in several countries. Information may therefore be processed outside the country where you live, where privacy rules can differ. We select and configure services with the sensitivity and purpose of the information in mind.

We may update this policy when services or practices change. The “Last updated” date shows the latest revision. Questions and privacy requests can be sent to Jhamtse International at the email address below.